In 2021, according to emarketer’s data, The United States was the second country in the world to spend the most money in online sales, 840 billion usd. And why do people buy online? There are several factors, the main one being the convenience of receiving the product they purchased at home, there, in the delivery, is the crucial point where it is defined whether or not the customer will buy your product again.
According to Hubspot, 80% of consumers say they stopped buying from a company because of a poor customer service experience.
So, knowing the importance of delivering your products to your end customer, what points should you take into account when hiring a last mile service?
1-Types of vehicles and services
2-Route monitoring technology
3-Insurance on your merchandise
4-Timely response to any contingency
Don’t leave such an important part of your sales process in the hands of just anyone.